BIC has a staff of experienced investigators who respond to reports of unlawful or improper acts in the wholesale markets or by carting companies.

If you have a complaint or question about an incident in the wholesale markets or related to a carting company's acts or practices in New York City, please call BIC's complaint telephone line at 212-437-0600 or fax your complaint to 646-500-7096. Your complaint will be treated confidentially.

If you have a general complaint, please contact 311, who will direct your call to the appropriate BIC individual. From outside NYC, you may contact 311 by dialing 212-639-9675.