Licensee Customer Register

Licensees must maintain a customer register that contains, among other things, a complete and accurate list of all customers served. The customer register is to be reported quarterly. The submission periods are below:

Submission Period Due Date
January 1 to March 31                                    April 30
April 1 to June 30 July 31
July 1 to September 30 October 31
October 1 to December 31 January 31

You can use two different methods to submit your customer register data to BIC. If you choose Method 1 or Method 2, a complete and up-to-date customer register shall be filed quarterly. Once you choose a method, you cannot change to another method without BIC approval:

Method 1: The BIC Online Portal (BIC-OP). The link to BIC-OP is: . The BIC Online Portal (BIC-OP) will allow you to login at any time to easily and efficiently update the required Customer Register information for your business.

To help you understand BIC-OP, we have created online tutorial videos that describe the steps to login, to add or change customer information, to certify and file your customer register, and to request an exemption from filing a Customer Register. Below are the links to each video. You can also access these videos at BIC's YouTube Channel, .

Video 1: Logging in

Video 2: Business Integrity Commission Online Portal Overview

Video 3: Adding or Changing Customer Information in the Business Integrity Commission Online Portal

Video 4: Certifying and Filing Your Customer Register

Video 5: Advanced Techniques

For frequently asked questions, go to:  BIC Online Portal FAQ . If you have any questions regarding BIC-OP, please email:

Method 2: Provide BIC with Customer Register data in a comma-separated-value (.CSV) text file format. You can find the new template for the Customer Register here. If you choose Method 2, you must take the following steps:

a. Contact BIC's Information Technology Department at to obtain instructions regarding data rules that must be complied with.

b. Email the Customer Register data to BIC (in .CSV text file format) to: .

c. Email a completed certification form in PDF format to . You may find the certification form here.

d. Any customer register data that is filed in the wrong format, is incomplete, or contains errors will not be accepted and will be returned to the licensee.

Note: Any customer register data that is filed in the wrong format, is incomplete, or contains errors will not be accepted and will be returned to the licensee.

Exemption From Customer Register

If you do not collect putrescible waste or recyclable materials from regular customers in New York City, if you do not have any customers, if you only collect construction and demolition debris; or if you only perform on-call work, you may apply to BIC to be exempt from the Customer Register reporting requirements. To apply for a Customer Register exemption, you must login to the BIC-OP ( and go to the "Request an Exemption" tab.

If the commission previously granted you an exemption from the customer register reporting requirements for the October 1, 2016 to December 31, 2016 and/or January 1, 2017 to March 31, 2017 reporting periods, that exemption is valid until January 31, 2018 unless your business changes so that you no longer meet the exemption requirements. In the event that your business does change so that you no longer meet the exemption requirements, you must inform BIC of that fact within 10 business days of the change.

Once your exemption expires or terminates, you must file your customer register data with BIC for the quarterly periods noted at the top of this page or apply for a new exemption.

Please see the Commission Directive regarding Customer Registers here