IMPORTANT NOTE: DCA does not mediate these complaints:

• Complaints between businesses.
• Complaints about work outside the five boroughs of New York City.
• Complaints about problems more than three years after they occur.
• Complaints about online auctions.
• Complaints about electrical or plumbing work done in your home.

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Please check this referral list before submitting a complaint to the NYC Department of Consumer Affairs (DCA). It will save you time by submitting a complaint to the correct agency.

Below is a brief list of businesses not regulated by DCA, and how to contact the proper agencies:

• ATTORNEYS
  State Supreme Court Appellate Division:
  212-401-0800 (New York and Bronx Counties)
  718-923-6300 (Kings, Queens, and Richmond Counties)
  
  
• BANKS
  State-chartered and State-licensed financial institutions:
  NY State Banking Department (877-226-5697)
  
  Federal financial institutions:
  Federal Reserve Board (202-452-3693)
  
  
• CAR REPAIRS
  NY State Department of Motor Vehicles Safety
  (518-474-8943)
  
  
• CELL PHONE SERVICE
  Federal Communications Commission (800-CALL-FCC)
  
  
• CREDIT CARD COMPANIES
  NY State Attorney General's Office Consumer Hotline (800-771-7755)
  
  
• DISCRIMINATORY BEHAVIOR by business staff
  NYC Human Rights Commission (call 311)
  
  
• FRAUD ISSUES
  NY State Attorney General's Office Consumer Frauds and Protection Bureau (212-416-8345)
  
  
• INSURANCE companies
  NY State Department of Insurance (800-342-3736)
  
  
• MOVING
  NY State Department of Transportation (718-482-4815)
  
  
• PLUMBING AND ELECTRICAL WORK
  NYC Department of Buildings (call 311)
  
  
• PRODUCT SAFETY AND RECALLS
  U.S. Consumer Product Safety Commission
  (800-638-2772)

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