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2013 Progress Report

DEP has released the 2012 Progress Report on Strategy 2011–2014, which found that major advancements have been made toward making DEP the safest, most efficient, cost-effective, and transparent water utility in the nation.

This strategic plan, and the 100 distinct initiatives it contains, explains how DEP will achieve its goal to become the safest, most efficient, cost-effective, and transparent water utility in the nation over the next four years and beyond.

This plan lays out the distinct strategies and initiatives needed to carry out DEP’s vital mission...

— Mayor Michael R. Bloomberg

DEP’s core mission is to supply and distribute more than one billion gallons of high-quality water to nine million New Yorkers every day, and to treat the 1.3 billion gallons of wastewater we generate daily so that it has the smallest possible impact on water quality in New York Harbor. Beyond these core utility functions, we are also responsible for improving air quality, reducing noise pollution, and protecting New Yorkers from hazardous substances — like asbestos and chemicals found at dry cleaners, auto body repair shops, hospitals, and factories.

Performing each of these functions well requires clear goals and the means to achieve them...

— Commissioner Cas Holloway (DEP Commissioner 2010-2011)

To achieve DEP’s mission, we must successfully execute our four strategic functions:

  1. Provide effective and responsive customer service.
  2. Operate a safe and high-performing water utility for the lowest possible cost.
  3. Make cost-effective capital investments.
  4. Achieve a sustainable quality of life for all New Yorkers.

PDFDownload the DEP Strategic Plan

DEP Strategic Plan by Category

This strategic plan is a blueprint for achieving our core objectives over the long term and is intended to guide our nearly 6,000 employees in the work they do every day.
PDFLetter from the Mayor
PDFLetter from the Deputy Mayor
PDFLetter from the Commissioner

Notify NYC

Customer Service
We have a special obligation to our customers to provide transparent, high-quality, and efficient customer service.
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Worker Safety, Public Health and Environmental Protection

Worker Safety, Public Health and Environmental Protection
Our goal is to run the safest operations and capital program in the country with the best environmental compliance record of any large water and wastewater utility.
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Operations and capital

Operations and Capital
New York City's water supply and the infrastructure needed to carry it here has played a large part in the city's steady growth for more than 150 years.
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Sustainability unites environmental protection and economic development to create a more livable city.
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goals and initiatives

100 Goals & Initiatives
The goals and initiatives in this strategic plan are ambitious and achievable.
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Strategy 2011-2014