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Customer Assistance Programs

DEP has a number of assistance and outreach programs, including community meetings, assistance programs, special incentives, and useful brochures.

Home Water Assistance Program
DEP has partnered with the NYC Human Resources Administration (HRA) and NYC Department of Finance (DOF) to select qualified one- to four- family homeowners who received the Home Energy Assistance Program Regular Heating Benefit for the 2015-2016 heating season, Senior Citizen Homeowners’ Exemption as of June 2016, or Disabled Homeowners’ Exemption as of June 2016. Each qualified homeowner received a non-refundable credit of $115.89 on June 28, 2017.
Click here to learn more


Water Debt Assistance Program
Water Debt Assistance Program is a new initiative that will temporarily relieve qualified homeowners who are at risk of mortgage foreclosure of past-due water and sewer debt.
Multi Family Homeowners

Free Home Water Conservation Kits
Currently the New York City Department of Environmental Protection is making available free water saving kits to private homeowners and individual apartment tenants who live in New York City.
Home Water Conservation Kit Application

Customer Outreach

Customer Outreach Meetings

Lien Sale Outreach Calendar

Leak Forgiveness Program
Leak Forgiveness Program FAQs

New Payment Options
Water Charges