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NYC Resources | 311 | Office of the Mayor |
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| Customer AssistanceNew Yorkers are Reminded to Beware of ScamsAll DEP field employees travel in a marked vehicle, wear uniforms and carry badges (ID Cards). They will never ask for payment. If you are ever in doubt, call DEP Customer Service at (718) 595-7000 to speak to one of our representatives. More information can be found here. Customer assistance to property owners in New York City and surrounding communities. | |
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How to Get Started Video Tutorials DEP video tutorials offer step-by-step instructions on everything you need to know—from registering with My DEP Account to viewing your water use and paying your bill online.  Learn more |
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Contact Customer Service DEP offers assistance through its walk-in borough offices (weekdays from 9am to 5pm) and through its Customer Service Call Center. Contact DEP Customer Service |
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Frequently Asked Questions Get answers to your questions regarding billing, account information, meters, and payment methods. Frequently Asked Questions |
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Customer Forms Customer Forms available for download in PDF format. Learn more |
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Customer Assistance Programs DEP has a number of assistance and outreach programs, including community meetings, assistance programs, special incentives, and useful brochures. Learn more |
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Customers Impacted by Hurricane Sandy On June 17, 2013 DEP resumed water and sewer billing for 9,000 customers impacted by Hurricane Sandy. Interest charges were waived and leak forgiveness was applied to eligible customers during the period following the storm. View the letter sent to affected customers |
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New Payment Options
Water Charges
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