How to pay your water and sewer bill

You can now pay your Water Bill by any of these options:

• By Mail
• Electronic Funds Transfer (EFT - no fee)
• Phone (Pay by Phone - no fee)
• Credit Card (2.25% convenience fee)
• NYCServ ePayment Center (NYCServ convenience fee of 2.49% applies)
• Walk-In Locations (Pay bill in person)

To pay your water and sewer bill you will need your water and sewer bill account number, which may be found in the upper left-hand corner of your water bill (view an image of a bill).

By Mail

Use the return envelope sent along with your bill. Checks or money orders should be made payable to NYC WATER BOARD. Simply enclose your bill stub and check or money order, put a stamp on the envelope and mail to:

NYC Water Board
P.O. Box 410
Church Street Station
New York, NY 10008-0410

EFT

EFT transactions can be initiated using either the internet or by telephone at no additional cost to the user.  No convenience fee will be imposed.  To pay your water and sewer bill using EFT, you will need a checking or savings account number along with the bank routing number.

Pay by Electronic Funds Transfer (EFT)

Make an EFT payment over the internet using the above link at no additional cost.

Pay by Phone: 1-866-622-8292

Pay by Phone is an automated payment service for customers to pay their bills over the phone at no cost to the customer through Electronic Funds Transfer (EFT). Payments can be made using a checking or savings account. Credit and debit cards are not accepted at this time.

'Pague-Por-Teléfono': 1-866-622-8292

'Pague-Por-Teléfono' es un servicio que se ofrece a los clientes de DEP que tengan cuenta bancaria de cheques o de ahorro. Este servicio es gratuito y está disponible 24 horas al día, 7 días a la semana.

Llame al 1-866-622-8292 y siga las instrucciones que se indican. Antes de llamar, recuerde tener a la mano su número de cuenta de DEP, el número de identificación bancaria (ubicado en la parte inferior del cheque) y su número de cuenta de cheques o de ahorro.

Credit Cards

Please have your American Express, MasterCard or Discover Card. Visa is not accepted. A 2.25% convenience fee will be charged to use this service.

Please allow up to 72 hours for your payment to post to your account.

NYCServ ePayment Center

All payments processed through NYCServ ePayment Center will be charged an associated convenience fee. Please check the NYCServ website for details.

Pay by E-check or Credit Card through the NYCServ ePayment Center

Pay in person with check, money order, or credit card.

Borough offices (weekdays from 9am to 5pm):

Bronx – 1932 Arthur Avenue – 6th Floor
Brooklyn – 250 Livingston Street – 8th Floor
Manhattan – 1250 Broadway – 8th Floor
Queens – 96-05 Horace Harding Exp. 1st Floor
Staten Island - 60 Bay Street – 6th Floor

Customer Service Call Center
(718) 595-7000
Monday through Saturday, 9am to 5pm
Tuesday and Thursday, 9am to 8pm

All properties within New York City that receive Water and Sewer service from the NYC Water Board via the Department of Environmental Protection are billed for those services in the form of Water and Sewer bills. Most properties are billed based upon consumption at the premises, which is measured by a water meter at the head of the water service pipe where it enters the building. Each property connected to the ‘system’ should have at least one Account, (but there may be several), which details the method of billing and is usually mailed to the property owner quarterly.

DEP now offers an easier way for water and sewer customers to file and resolve billing disputes. Simply fill out a Customer Dispute Form online, print, and send the completed form to DEP’s Customer Complaint division. The new, standardized form will enhance the dispute resolution process, and ensure that all billing matters are resolved quickly and efficiently. For more information, contact DEP’s Customer Call Center at (718) 595-7000 Monday through Saturday, 9AM to 5PM, or Tuesday and Thursday, 9AM to 8PM. 

Water is a precious resource. It's important to use water wisely, particularly during extended dry weather. See these water-saving tips and other conservation measures to save money on your water bill while conserving the supply.

DEP administers customer programs, such as the Multi-Family Conservation and Reimbursable Metering Programs to assist property and building managers. Engineers, plumbers, and other professionals can find lists of approved water meters and other equipment.