Project Management Office (PMO)/ Citywide Projects - DoITT's PMO drives the planning, execution, control, and completion of strategic information technology projects according to recognized standards and practices advocated by the Project Management Institute (PMI). PMO clients may include other NYC agencies and other DoITT organizations and staff. PMO stakeholders include agencies as well as the City of New York's businesses, residents, and visitors. The PMO vision is to achieve excellence in project management by the use of leading PMO practices in advising, supporting, and managing client projects.

Application Development - DoITT's Application Development division is responsible for building computer applications for DoITT and other City Agencies that help residents get information about the City through the Internet or over the phone. Application Development is also responsible for Citywide project governance and portfolio management. In addition, Application Development also developed and maintains this NYC.gov site, as well as the NYCityMap application.

Customer Relations - DoITT's newly created Customer Relations unit is responsible for creating a more customer-centric environment for City agencies by improving DoITT's communication, quality of service, performance, and responsiveness resulting in more transparency between DoITT and the agencies. This centralized unit serves as the primary point of contact with each agency to facilitate improved coordination within DoITT and provide the agencies with more targeted and timely responses. The unit coordinates services for each agency and engages in cross-agency initiatives, while also advocating on behalf of agencies with respect to their collaborations with DoITT.

Emergency Planning and Coordination - The Emergency Planning and Coordination division develops plans, processes, and assigns responsibilities to insure DoITT preparedness in responding to emergencies. The division also prepares DoITT staff to respond to emergencies through training, drills, and exercises while coordinating mobilization of the DoITT Emergency Response Team during emergency activations.

IT & Telecom Operations - This division of DoITT is comprised of three distinct offices: Information Utility, Telecom Management, and Wireless Technologies. Information Utility is charged with the implementation, operation, and support of all Citywide IT infrastructure and enterprise systems solutions. Responsibilities include:

• Mainframe Services, supporting over 40 agencies and over 140 applications.
• Unix Shared Services, supporting 311, Cityshare, NYC.gov, Datashare, AccessNYC, and Geographic Information Systems (GIS). Also in the planning phases of the following infrastructures buildouts/migrations for the following initiatives: Analytics, NYCServ, Acris, and Paetec.
• MIS Services, comprised of over 400 servers supporting 47 agencies and 20,000 email users.
• Service Desk Services, supporting 120 City entities and organizations.
• Data Network Services, supporting both SNA and IP with nearly 2,100 nodes supporting up to 100,000 devices.
• Database Support, Enterprise Storage, and Backup Services, managing nearly 500 different database instances with more than 200 terabytes of active data, with replication across three locations.

DoITT's Telecommunications units manage and provide City agencies network administration services for approximately 60,000 telecom circuits for Voice/Voice Over Internet Protocol (VOIP) and 4000 network services data circuits.

Wireless Technologies - This division is responsible for the strategic planning of wireless development within City government, the implementation of large wireless projects, the management of the City's 800 MHz radio system and the procurement, distribution, and technical support of carrier-based voice and data services.

The office developed and now manages the implementation of a New York City Wireless Network (NYCWIN) which is a broadband wireless data network designed to support the City's public safety and public service agencies. The Wireless Technologies office also developed and is managing the installation of a Citywide Radio Network, complementing the WTC's current 800 MHz trunked radio system, which presently supports over 10,000 users Citywide. Both systems provide mission critical voice communications to all City agencies. Wireless integrated solutions also include Blackberry, cell, carrier-based push-to-talk, and satellite services.