DoITT - Citywide IT Services

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Citywide IT Services: CITIServ
	The New York Citywide IT Infrastructure Services Program, known as CITIServ, is a program to modernize and optimize the City's IT infrastructure environment by consolidating disparate data centers, reducing the City's infrastructure footprint and providing a unified set of shared services to a broad range of City entities. CITIServ will increase inter-agency data sharing, and allow for more effective collaboration to better serve the City's many businesses, visitors and residents. The program was formally announced by Mayor Bloomberg in March 2010.


	Why CITIServ? Today, the City of New York operates more than 50 unique data centers, having evolved in a fragmented way across nearly four dozen entities, many of which lack fundamental capabilities such as 24x7 support, fire suppression, disaster recovery, and security planning. An IT infrastructure that operates in a shared services environment can: Generate significant cost savings Improve overall IT service quality for agencies Establish service levels and greater transparency Improve space rationalization across City facilities Optimize buying power Strengthen physical and data security controls Reduce the City's carbon footprint Enhance reliability and issue resolution through unified service desk and performance metrics

	CITIServ and IT Shared Services The City's IT infrastructure is critical to supporting the uninterrupted delivery of services to New Yorkers. In October 2010, Mayor Bloomberg signed Executive Order 140 (in PDF), charging the Department of Information Technology and Telecommunications (DoITT) to develop and implement an IT infrastructure modernization and consolidation program as part of a shared services agenda. In addition, Executive Order 140 calls for all City agencies to transition to DoITT-managed email and service desk by December 31, 2011 and June 30, 2012 respectively. By sharing the latest in operating system, server, development and collaboration tools across agencies, the City is able to increase productivity among software programmers, application developers and other IT resources by reducing the need to purchase, support and maintain new hardware at the individual agency level. When agencies are migrated into the CITIServ shared services environment, they are able to focus increased attention on their core missions of serving the public while their IT infrastructure is managed and supported by DoITT, 24x7. The CITIServ program offers: Application Hosting Services: standard dedicated and virtual hosting environments with a variety of service levels, processing and memory capacities Network Services: access to CityNet, Voice over Internet Protocol (VoIP), Video Conferencing, Virtual Private Networks, and the New York City Wireless Network (NYCWiN) Data and Storage Services: modern, flexible storage solutions for all hosted applications Collaboration Services: email with archiving; BlackBerry; eFax; Instant Messaging Citywide Service Desk: a convenient, single point of contact for end users to address IT support needs, IT issue resolution, as well as ticket generation/tracking

	Citywide Data Center Key to a shared services environment is a consolidated citywide data center. In February 2011, Mayor Bloomberg, Deputy Mayor for Operations Goldsmith and DoITTCommissioner Post opened New York City's new state-of-the-art data center in Downtown Brooklyn. The 18,000-square-foot facility will allow the City to centralize the technology infrastructure of more than a dozen agencies over the next year and that of more than 40 agencies over the next five years, saving roughly $100 million in that period alone. This data center will fortify the City's shared services environment to meet many City agencies' IT needs, including modern, secure, reliable, redundant and green services at reduced costs. Read the press release See Data Center photos

	CITIServ in the News Mayor Bloomberg Issues Executive Order 140 October 20, 2010 Read the Executive Order (in PDF) Commissioner Post Joins Mayor Bloomberg and Deputy Mayor Goldsmith in Opening New Consolidated Data Center to House Technology Infrastructure of more than 40 City Agencies February 28, 2011 Read the press release See event photos CITIServ Success Story: NYC Department of Education Watch the video CITIServ Case Study: Office of Collective Bargaining Watch the video