In January 2010, 311Online, the Web-based counterpart to the 311 Customer Service Center, was enhanced to provide customers the ability to submit 90 percent of service requests via the Web, as well as search and access information on City services in more than 30 languages. This enhancement also includes the new "My311" feature, enabling users to customize a section of the 311Online site based on information and services in which they are most interested.
311 Service Request Map
As part of the NYC Simplicity effort to make government more customer-focused, innovative, and efficient, this map provides the public with access to location-specific information about 311 complaints filed across 15 major categories, including air and water quality, construction, noise, quality of life, snow, streets and sidewalks, transit and parking and more. The map, part of 311 online and hosted on top of NYCityMap, shows all open and recently-closed Service Requests lodged across the City over the past year. Users can view a list of the service requests at a location and the steps taken to resolve the condition.
Launched in April 2010, the Language Gateway is a multilingual Web portal that provides access to 160 documents from 23 agencies in the most commonly spoken languages in New York City: English, Chinese, Russian and Spanish. The site serves as a 'one-stop-shop' to meet the most immediate needs of limited English-proficient New Yorkers.