DoITT - Citywide IT Services

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Citywide IT Services: NYC.gov
	NYC.gov provides a critical customer gateway to all City services. The site's environment includes access to more than 130 sites for City agencies, offices, boards, authorities, special initiatives and more. To ensure the ability to provide increasingly important features such as video, business transactions and other interactive applications, DoITT has begun upgrading the site's infrastructure. This will be a multi-year investment to support the long-term sustained health of the public's main access point to government information and resources. Visit NYC.gov

	NYC.gov History Since its launch in 1996, NYC.gov has been a primary means by which the City and its customers interact, and now attracts approximately two million unique visitors each month. From its origin, hosting standard sites and applications- such as the NYC.gov home page, the Photo Gallery, NYCityMap, the Citywide Events Calendar, and the NYC.gov News subscription service - the NYC.gov portal application has grown to become home to a wide array of sophisticated applications. These more complex applications include 311Online, Business Express, ACCESS NYC, eLobbyist, SCOUT on the Web, and the City Clerk online system.


	Key Applications on NYC.gov 311Online In January 2010, 311Online, the Web-based counterpart to the 311 Customer Service Center, was enhanced to provide customers the ability to submit 90 percent of service requests via the Web, as well as search and access information on City services in more than 30 languages. This enhancement also includes the new "My311" feature, enabling users to customize a section of the 311Online site based on information and services in which they are most interested. Learn more 311 Service Request Map As part of the NYC Simplicity effort to make government more customer-focused, innovative, and efficient, this map provides the public with access to location-specific information about 311 complaints filed across 15 major categories, including air and water quality, construction, noise, quality of life, snow, streets and sidewalks, transit and parking and more. The map, part of 311 online and hosted on top of NYCityMap, shows all open and recently-closed Service Requests lodged across the City over the past year. Users can view a list of the service requests at a location and the steps taken to resolve the condition. Learn more Language Gateway Launched in April 2010, the Language Gateway is a multilingual Web portal that provides access to 160 documents from 23 agencies in the most commonly spoken languages in New York City: English, Chinese, Russian and Spanish. The site serves as a 'one-stop-shop' to meet the most immediate needs of limited English-proficient New Yorkers. Learn more