DoITT - Consumer Information: Cable & Open Video Service Requests


	If you need assistance with your cable television or open video system service, you should first contact your cable or OVS provider's customer service center.

Cablevision

2100 Bartow Avenue, Suite 400
Bronx, NY 10475
Phone: (347) 293-4500
Fax: (347) 293-4304

RCN Telecom Services of New York

100 Baltimore Drive
Wilkes-Barre, PA 18702
Phone: 800-RING-RCN (800-746-4726)

Staten Island Cable

100 Cable Way
Staten Island, NY 10303
Phone: (718) 816-8686
Fax: (718) 447-2638

Time Warner Cable of New York City (Citywide)

120 East 23rd Street
New York, NY 10010
Phone: (212) 358-0900

Time Warner Cable of New York City (Brooklyn and Queens)

4161 Kissena Boulevard
Flushing, NY 11355
Phone: (718) 358-0900

If your situation isn't resolved by the service provider, you have several additional options:

Call 311. Trained operators will forward your complaint information to DoITT's Cable Unit for resolution.
Submit a Cable Television and OVS System Customer Service Request online.
Write DoITT or the New York State Public Service Commission:
DoITT
Consumer Service Department—Cable TV
75 Park Place, 9th Floor
New York, NY 10007

New York State Public Service Commission
Office of Consumer Affairs
1 Penn Plaza, 8th Floor
New York, NY 10119
Phone: (800) 342-3377

See the Cable FAQ

See the Video Systems FAQ