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DoITT handles complaints from constituents related to certain technical services, and then works with the service providers to improve service within New York City.
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Pay Phone Complaints DoITT manages relationships with the pay telephone franchises. Find out who to contact if you've had trouble with a pay phone, or submit a complaint online.  Find out how to resolve a pay phone complaintFill out the online complaint form | |
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Cable TV Service Requests DoITT manages relationships with Cable Television and Open Video service providers. Find out who provides these services in the City or request services online. Find out how to resolve a cable or open video system complaintFill out the online service request form | |
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Broadcast Basic Cable Service Some cable providers may provide a relatively low cable rate for the simplest tier basic service that includes only the broadcast channels, public, educational and governmental channels and perhaps a few other channels. This lowest-rate service is often not well promoted by the providers. You may have to ask for it specifically. When you call your cable provider to get this service, you can say something like, "I would like the rock-bottom basic service that just includes the broadcast channels, not the expanded basic service." This tier is currently being offered for around $16 or so by various cable TV service providers in the City. | |
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