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NYC Information Technology & Telecommunications
Services
DoITT is spearheading a number of initiatives that use technology to streamline the processes and services of New York City government. Some projects are making the government more accessible to residents, businesses, and visitors, while others are improving systems behind the scenes.

Improving Access to City Services
NYC.gov and 311 are two initiatives aimed at facilitating communication between the City government and its constituents. NYC.gov, the City portal, is one central location from which residents, visitors, and businesses can access government- and City-related information. 311 is the service that allows residents, visitors, and businesses to call with questions, comments, or complaints about the City.

Visit NYC.gov
Learn more about 311

Improving City Systems
Technology is enhancing the work of City government through the Geographical Information System (GIS) and a 911 emergency response unit upgrade. GIS improves the way citizens gain information about their neighborhoods and how City agencies are performing in their area. City planners use this same data to assist in policy making.

Learn more about GIS

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