DoITT - About DoITT: 311

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	311 is New York City's phone number for government information and non-emergency services. Whether you're a resident, business owner, or a visitor, all the resources of New York City are just a phone call away...


	311's mission is to: Provide the public with quick, easy access to all New York City government services and information while maintaining the highest possible level of customer service. Help agencies improve service delivery by allowing them to focus on their core missions and manage their workload efficiently. Provide insight into ways to improve City government through accurate, consistent measurement and analysis of service delivery Citywide.

	Features of 311 311 allows customers to call one easy-to-remember number in order to receive information and access to City government services. All calls to 311 are answered by a live operator, 24 hours a day, seven days a week. Immediate access to translation services in over 170 languages is available. 311 Call Center Representatives use a state-of-the-art database of information and services about City government. Information can be updated in real time, and 311 works closely with other City agencies to maintain the most current information. The 311 call center can quickly scale to meet City demands in an emergency situation. In April 2008 Mayor Bloomberg announced the expansion of 311 to include human service referrals, creating the nation’s largest social service information and referral center.

	Phone Numbers for 311 In any borough of New York City call 311 Outside of New York City call (212) NEW-YORK (212-639-9675) The TTY Number is 212-504-4115 As always, callers should call 911 for emergencies

	311 Online 311 Online provides you with information and access to New York City government services. The same information and assistance you currently receive by calling 311 is now easily available at 311 Online. Obtain information, report a problem and request services all through the click of a mouse. You can also link to additional online resources and look up the status of your Service Request (e.g., complaints, problems and cases). Check Service Request Status 311 Online allows you to check the status of existing Service Requests. It may take up to 24 hours for new Service Requests to be available and for updates to be reflected. Service Request data is available for 365 days from the date you submitted the request. Check Service Request Status Health and Human Services Online Directory 311's Online Provider Directory helps connect you to community based organizations that provide Health and Human Services in New York City. Use the Directory to search for information by ZIP code, borough, service category, or organization name. Go to the Health and Human Services Online Directory

	Local Law 47 Local Law 47 of 2005 requires the Department of Information Technology and Telecommunications (DoITT) to issue monthly reports to the City Council, the Public Advocate, Community Boards, and the public about data collected on calls made to 311. Visit the Local Law 47 Website

	See current job opportunities with 311 311 Privacy Policy in (pdf) Local Law 47 Call Data 311 Performance Reporting 311 Neighborhood Statistics Press Downloads