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What type of services can an open video system (OVS) company provide? |
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 An OVS company can provide cable, high-speed modem, telephony, and satellite dish service. [Back to Top] |
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Do OVS companies have territories like cable companies do? |
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OVS companies are not restricted to territories like cable companies, nor are they required to wire entire areas. They typically wire buildings and areas where they believe they can acheive higher penetration rates. However, in order for them to provide service, the majority of residents in a building must be willing to accept their service. [Back to Top] |
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Can my landlord prevent me from obtaining OVS? |
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Yes, in cases where there is a landlord (as opposed to a co-op), the landlord must grant permission to install an OVS. [Back to Top] |
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How are OVS providers regulated? |
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There is no government authority regulating OVS companies. New York City has a contractual agreement with RCN so that they comply with consumer service standards similar to that of cable companies.  Open Video Systems Franchises[Back to Top] |
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How may I contact the existing OVS provider? |
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RCN Telecom Services (800) RING-RCN (1-800-746-4726) 825 Third Avenue New York, NY 10022 [Back to Top] |
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Isn't RCN a cable company? |
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No. RCN is an Open Video Service (OVS) provider and must follow different guidelines. [Back to Top] |
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Is there a complaint process for OVS providers? |
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Yes. The complaint process for cable companies and OVS providers is the same. Consumers may contact DoITT for assistance with complaints. Cable and Open Video Systems Customer Service Request[Back to Top] |
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