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 For Residents | ||
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| DoITT handles complaints from constituents related to certain technical services, and then works with the service providers to improve service within New York City. | |
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| Public Pay Telephone Complaints DoITT manages relationships with the public pay telephone franchises.  Find out how to resolve a pay phone complaint | |
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| Cable Television Service Requests DoITT manages relationships with cable television and open video service providers. Find out how to resolve a cable or open video system complaint | |
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| Broadcast Basic Cable Service Some cable providers may provide a relatively low cable rate for the simplest tier basic service that includes only the broadcast channels, public, educational and governmental channels and perhaps a few other channels. This lowest-rate service is often not well promoted by the providers. You may have to ask for it specifically. When you call your cable provider to get this service, you can say something like, "I would like the rock-bottom basic service that just includes the broadcast channels, not the expanded basic service." This tier is currently being offered for around $16 or so by various cable television service providers in the City. | |
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| NYC Consumer Rights Regarding Cable Television Service Learn about your consumer rights | |
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| Cable Television Franchise Agreements Review the contracts | |
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| Annual Cable Consumer Report Card To allow cable consumers or potential cable consumers the opportunity to compare services offered and operating performance by cable companies in New York City, the City's Cable Television Franchise Agreement (Appendix A) requires each cable company to provide specific information to be posted as a "Consumer Report Card". Annual Cable Consumer Report Card for 2012Annual Cable Consumer Report Card for 2011 | |
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