NYCDOT - Street, Highway & Sidewalk Construction Complaint Form

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Permits/Franchises
Street, Highway & Sidewalk Construction Complaint Form

The Highway Inspection and Quality Assurance (HIQA) unit regulates and enforces the laws and rules that govern the way construction work is performed on the City's sidewalks, roadways, and highways. To file a complaint about a street or roadway condition related to street excavations, placement and use of construction material, compliance with construction permits, sidewalk and curb defects or encroachments, and similar issues fill out and submit this form. To report a pothole or other street defect, call 311. Operators are available at all times to take your information and refer it to our pothole repair crews. You can also use our online form. Other forms on this Web site can be used to report street lights, traffic signals, traffic signs, potholes or other street defects in need of repairs. Or you can contact the Department to report other transportation-related problems. Failure to remove snow and ice from a sidewalk should be reported to the Department of Sanitation. Call 311 or send an Email to the Sanitation Department. Please complete the information below to submit this form electronically.

*Date:	mm/dd/yy

*Borough:

*Time incident observed:

*Required fields must be completed before submission.

If the problem is on a street, fill in the following. If the problem is in an intersection or on an arterial highway or parkway, see below.

House Number:	(If Known)

*On Street:

*From Street #1:

*To Street #2:

*Location of Defects:

Description of Problem:

Comments or Description: (please provide as much information as possible) <

If the problem is in an intersection, fill in the following:

*On Street:
* Cross Street #1:
*Location of Defects:

*Description of Problem:

Comments or Description: (please provide as much information as possible)

If the problem is in an arterial highway or parkway, fill in the following:

*Highway/Parkway:

Travel Lane:

Direction:

If you do not know directions, please describe your origin and destination (e.g., name of neighborhood)

*Nearest Entrance/Exit:

Complaint:

Comments or Description: (please provide as much information as possible)

First Name:
Last Name:
Title Name:
Organization:
Street Address:
Address (cont.):
City:
State/Province:
Zip/Postal Code:
Daytime Phone:
Fax:
*Email Address:

Video and Picture Upload
You can upload up to three (3) files.
You can upload a total of three files, but the total size of all files uploaded can not exceed 3 MB.

Videos must be in .mov, .mpg, .mp4, .avi, .wmv, .3gp, .3g2, .3gpp2, or .rm format.
Pictures must be in .jpg, .png, .gif, .bmp, or .tif format.
Audio files must be in .mp3, .mp2, .wav, .wma, .aac, or .ra format.

Before uploading, make sure that all the videos and pictures you are sending are appropriate and relevant to the service request to which they are to be attached.
Get help using the Video/Picture Upload tool

By uploading images to 311 you agree that the City may use the images for whatever purposes it sees fit. The City cannot guarantee that images will be reviewed or relied upon by its investigators. However, there are several things you can do to improve the usefulness of your image submission:

Submit images with high resolution
Make sure images are not blurry, and that the images clearly indicate the thing complained about
Make sure that you upload images that correspond to your complaint. The City cannot return or delete images that you did not intend to submit, even if those images are personal in nature. Individuals who submit offensive or harassing images not related to City business may be liable for violations of law.

To submit multiple complaints without having to fill out the entire form again, please follow these steps: After submitting the form for the first time, hit the back button and the information that you submitted will still be on the page. You can then make any necessary changes and hit the submit button again. Please note that if you reload the form or if you turn off your computer and return to the form at a later time, the old information will not reappear and you must fill out the form again.

Click here if you wish to obtain a voter registration form. Government services are not conditioned on being registered to vote. A voter registration form can also be obtained at http://nyc.gov/html/misc/html/register.html, or by calling (212) 868-3692.