Disaster can happen anywhere. If you are caught on the subway during any kind of emergency, follow the guidelines below.
- Stay as calm and quiet as possible so that you can hear any instructions.
- Do not leave the subway unless you are instructed to do so. The safest place is usually in the subway car.
- Subway tracks are dangerous. Never exit a subway train onto the tracks unless directed to do so by the train crew or emergency response personnel. While being escorted by emergency response personnel, be careful to avoid the larger third rail, which carries a dangerous electrical current.
- The Subways Control Center is in constant communication with train crews. In the event that there is a problem in the system and if the PA system is not operating, the train crew will walk through the train to instruct passengers on emergency evacuation procedures.
- Think before you pull the emergency cord. Only pull the cord when the train is in motion if someone gets caught between closing subway car doors and is being dragged. If your train is between stations and you pull the cord, the train will stop, preventing medical or any other kind of assistance from reaching the train. Help will be much more accessible if the train reaches the nearest station without interruption, where police and medical services will be waiting or can be quickly summoned.
View the MTA New York City Transit Customer Train Evacuation Video.