The TransitBenefit Program TSA Customer Service Call Center

How do I use 24-Hour Customer Service?
What is the Interactive Voice Response (IVR) Access Code?
Customer Service Center
Cardholder Web Site
Cardholder Login
Getting Information About Your TSA
Accessing Account Activity

How do I use 24-Hour Customer Service?
You can get information about your TSA 24 hours a day, 7 days a week, when and how ever it’s most convenient for you. You can visit the Cardholder Web site at www.myaccount.chase.com or call the Customer Service Center toll-free at 1-866-399-1494. You will be required to use a six-digit Interactive Voice Response (IVR) system access code for the phone call.

Below you’ll find details about using the Customer Service Center and the Cardholder Web site.

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What is the Interactive Voice Response (IVR) Access Code?
The first time you call the Customer Service Center at 1-866-399-1494 you will be required to create an Interactive Voice Response (IVR) access code. The IVR access code is a security feature that will prevent unauthorized access to your account information via telephone. Please note this code is separate from the cardholder’s four-digit PIN and is only for ongoing use with the IVR.

The IVR system will automatically guide you through the activation process. This process will include the creation of a new self-selected, six-digit security access code, as follows:

• First determine the language you want to use (Press 1 for English or 2 for Spanish).
• You will be prompted to enter your TSA Card number (this can be done by manual entry or speaking).
• After the system pulls up the account successfully, it will prompt you to set up a six-digit access code.
• You will be prompted to enter your SSN. Only the last four digits of your SSN are required.
• If the last four digits of your SSN are not on file, but a valid Date of Birth (DOB) is present, you will be prompted to enter your DOB instead of the last four digits of your SSN.
• You will need to enter the DOB by entering two digits for the month and day (i.e., April 30th would be entered as 0430).
• If entered successfully the system will ask for the zip code on file for your TSA account.
• Once the zip code is entered successfully the cardholder is prompted to select a six-digit access code. The six-digit code cannot be 000000 or 999999.
• You will be prompted to enter the number again as confirmation, at which time the access code selection is complete.
• If your SSN or DOB cannot be verified you will be prompted to contact your employer to have your information updated.

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Customer Service Center
To obtain your account information when you want it, use the automated Customer Service Center. Have your TSA Card number and IVR access code handy and call 1-866-399-1494. First determine the language you want to use (Press 1 for English or 2 for Spanish). You will be given your current account balance and will be prompted to select any of the following options from the Main Menu:

• Account Balance.
• Lost or Stolen Card.
• Recent Transactions. (Withdrawals and Deposits.)
• Select and Change your PIN.
• More Options. These include:
  • Change personal information. (You will be transferred to a customer service representative.)
  • Additional Options:
    • Reset Access Number.
    • Card Information. (Account Fees and Card Instructions.)
  • Main Menu.
• You may request to speak with a JPMorgan Chase Bank Customer Service Representative at any time.

If you are calling from a rotary phone, just stay on the line and you will be transferred automatically to a Customer Service Representative.

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Cardholder Web Site
24-hour Service, Convenience, and Account Security

With your TransitBenefit TSA you have access to an easy-to-use, secure Cardholder Web site 24 hours a day, 7 days a week at www.myaccount.chase.com. You can:

• Select or change your PIN,
• Check your account balance and review transaction history,
• Learn more about TSA Card features and benefits
• Contact our contractor, JPMorgan Chase Bank, by e-mail.
• Select "Help" or "Demo" buttons in upper right to get instant assistance
• View a demostration of all the features available to you on the website by clicking on "Demo" in the upper right hand corner of the screen.

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Cardholder Login
Using the Cardholder Web site is easy. To begin, all users ,ust perform a one-time registration process to begin using My Account.  Once registered, cardholders can log into My Account by entering their TSA Card number and your Personal Identification Number (PIN) or set up a user ID and password. Then click on the "Login" button.

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Getting Information about Your TSA

You can click on any of the following menu items in the left-hand navigational bar to get information about your TSA:

• Account Summary
• Account Information
• Transaction History

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Accessing Transaction History

In addition to viewing a summary of your TSA, you can access 6 months of account transaction history or view transactions between selected time periods by clicking on the "Get Transactions" button.  In the event you need history beyond 6 months, please contact the OPA Service Line as 1-212-669-8555.

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