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Language Access Plans

In July 2008, Mayor Bloomberg signed Executive Order 120, creating a centralized language access policy for New York City and mandating that all City agencies that provide direct public services ensure meaningful access to their services. This is a first-time effort by the City of New York to ensure language access throughout all city agencies. Approximately 1.8 million New Yorkers are classified as limited English proficient (LEP) – making up almost 25% of the City’s population.

The Executive Order mandates that each agency create a language access implementation plan by January 1, 2009. The Customer Service Group, in coordination with the Mayor’s Office of Immigrant Affairs, is leading the charge to implement the Executive Order by providing technical assistance to individual agencies and overseeing agency compliance to the Executive Order mandates.

Below is a list of each agency’s language access plan.

Aging, Department for the
Buildings, Department of
Business Integrity Commission
Chief Medical Examiner, Office of the
Children's Services, Administration for
City Planning, Department of
Citywide Administrative Services, Department of
Civilian Complaint Review Board
Consumer Affairs, Department of
Correction, Department of
Education, Department of
Emergency Management, Office of
Domestic Violence, Mayor’s Office to Combat
Environmental Control Board
Environmental Protection, Department of
Film, Theatre, and Broadcasting, Mayor’s Office of
Finance, Department of
Fire Department
Health and Hospitals Corporation
Health and Mental Hygiene, Department of
Homeless Services, Department of
Housing Authority, New York City
Housing Preservation and Development
Human Resources Administration
Human Rights, City Commission on
Information Technology &
Telecommunications, Department of

Juvenile Justice, Department of
Landmarks Preservation Commission
Law Department
Parks and Recreation, Department of
Police Department, New York City
Probation, Department of
Records and Information Services, Department of
Sanitation, Department of
Small Business Services, Department of
Taxi and Limousine Commission
Transportation, Department of
Youth and Community Development, Department of


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